Experience, talent and a passion for delivering outstanding customer service, our senior team combines some of the best leadership and management skills from many industries.
Joe McLoughlin
Managing Director (UK)
Joe is a telecare industry veteran with a technical and commercial background, having spent time in numerous technology-enabled care companies over the last 10 years. He brings with him a strong commercial background coupled with leadership and deep industry ties. Joe holds an MSc in Housing and Social Administration from the London School of Economics and sits on the TSA’s Quality Improvement Programme Board.
Lauren Purser
Customer Operations Director
Lauren has been with us since 2007 and has ten years of experience leading large teams within our Alarm Receiving Centres. Lauren is passionate about working within high-pressure environments where the effective handling of high volumes of calls is critical, as well as providing excellent customer care & ensuring we are achieving KPIs.
Ben Park
Director of Operations – Field & Customer Services
Ben joined us in 2013. He is an experienced Quality, Compliance and Health & Safety Manager with a demonstrated history of working in the TECS and fire alarm industries. He is also a technical member of IOSH with a National General Certificate in Occupational Health and Safety from NEBOSH and a Certificate in Business Management from the Open University.
Gary Clark
Technical Director
Gary joined in March 2022. His previous experience comes from within the industry, with a background in engineering, training and leading the development of a telecare digital solution. At his last company, he was responsible for the installation, service, and maintenance departments, dealing solely with telecare/TECS solutions.
Craig Shoebridge
IT Operations Manager
Craig has worked at Careium since 2007. He has extensive experience in the telecare industry, having worked in the sector for over 16 years. During his time with the company and its acquisitions, he has integrated numerous IT services, making it a priority that our systems remain available and stable with no impact on the people we care for.
Maxine Potter
Head of Transformation
Maxine leads and oversees our strategic initiatives to transform the company to meet our long-term goals and adapt to changes in the environment. This includes strategic planning, change management, structural changes, and cross-functional collaboration. Maxine has a law degree and MICM qualifications.